Serving landlords, agents & site operators across the UK
MAINTENANCE
SORTED.

One clear route for all your property and facilities maintenance. We coordinate the contractors, chase the updates and handle the admin — so you don't have to.

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1–2 Hour
Response
Urgent issue target
Compliance
Covered
EICR, EPC & Gas Safety (CP12)
Fully
Coordinated
No chasing required
From
£29.99/mo
Per property / per site
Simple Process
HOW IT WORKS
1
ISSUE REPORTED

Your tenant, staff or property manager reports through one clear TrueFix 24 route. No wrong inboxes, no missed calls.

2
WE COORDINATE

We source the right contractor, manage attendance and keep you updated — without you lifting a finger.

3
PROBLEM RESOLVED

Urgent issues escalated to a target 1–2 hour attendance on premium plans. Everything is logged, tracked and documented.

Why Switch
WHY WE BEAT BRITISH GAS

British Gas HomeCare is one of the most recognised names in property maintenance — but recognition doesn't mean value. Here's the real comparison for landlords, agents and site operators.

British Gas HomeCare can cost up to £600+/year per property
Our Essential plan starts at just £359.88/year — saving you over £240 per property, per year. With multiple properties or a commercial site, those savings multiply fast.
THE PROBLEM WITH
British Gas HomeCare
Expensive per-property contracts
HomeCare plans cost £30–£55+ per month per property with rigid 12-month tie-ins. Multiple properties mean multiple inflexible contracts.
Boiler and heating only
Coverage is heavily weighted toward boilers. Plumbing, electrical and general maintenance are usually excluded or cost extra.
30–60 minute hold times
Customers regularly report long waits to reach an agent. When a tenant has a burst pipe or no heating, that wait is not acceptable.
No coordination — you still chase everything
British Gas dispatches an engineer, but you still manage communication, tenant updates and follow-up yourself. No admin support whatsoever.
Not designed for agents or commercial operators
HomeCare is built for single homeowners. There is no support for property managers, no compliance tracking and no commercial site product.
Hidden excess fees on call-outs
Many call-outs trigger excess charges on top of your monthly premium, making the real annual cost significantly higher than advertised.
No commercial or multi-site option
Care homes, schools and site operators have no tailored product from British Gas. You are left trying to fit a domestic product around a commercial need.
THE SMARTER CHOICE
TrueFix 24
Clear, transparent pricing per property or site
From £29.99 per property per month, or £249.00 per commercial site per month. No hidden fees, no excess charges.
Full maintenance coverage — not just the boiler
Plumbing, electrical, gas and general maintenance all coordinated through one single route for both residential and commercial.
Target 1–2 hour urgent response
On Premium and Professional plans, urgent issues are escalated with a target 1–2 hour attendance coordination. Fast and direct, not a call centre queue.
Everything coordinated — you do nothing
We source the contractor, manage attendance, chase updates and handle communication throughout. Your staff stay focused on what matters.
Built for agents, landlords and site operators
Compliance reminders, inspection preparation, maintenance trails and a dedicated commercial plan. Designed around how you actually work.
No surprise charges — works approved before they start
Labour and materials are always quoted and approved before any work proceeds. You always know the cost upfront.
Dedicated commercial site plan
Our Professional Facilities plan is built specifically for care homes, schools and site operators — with quarterly site reviews and contractor coordination across the whole site.
FEATURE
BRITISH GAS
TRUEFIX 24
Residential monthly cost
£30–£55+/mo
From £29.99/mo
Commercial / multi-site plan
Not available
£249.00/site/mo
Contractor coordination
Not included
Fully managed
Compliance reminders
Not offered
EICR, EPC & CP12
Hidden excess charges
Yes, frequently
Never — pre-approved
Contract flexibility
12-month tie-in
Flexible monthly
About TrueFix 24
WE DON'T FIX PROPERTIES.
WE RUN THEM PROPERLY.

TrueFix 24 is a 24/7 maintenance coordination service built for landlords, homeowners, property managers and commercial operators who are tired of chasing trades, managing chaos and dealing with unreliable workmanship. We act as your single point of contact for everything maintenance-related — from emergency call-outs to planned works and full compliance management.

WHAT WE ACTUALLY DO

Most companies send a tradesman and hope for the best. We don't. TrueFix 24 manages the entire process from first call to final sign-off.

Sourcing & deploying vetted contractors — the right specialist for every job, not just whoever is available
Scheduling, coordinating and overseeing works — efficiently managed around your property and timeline
Handling all communication — you receive updates, not questions. No chasing contractors for progress
Managing compliance — EICR, CP12 Gas Safety, PAT testing and all relevant certifications tracked and coordinated
Before and after documentation — clear records of every job, giving you full peace of mind and a complete audit trail
ONE NUMBER.
ONE TEAM.
ONE SYSTEM.

You deal with one point of contact. We handle everything — from the first call to completion, documentation and compliance sign-off. No confusion. No juggling contractors. No wasted time.

THE PROBLEM WE SOLVE
Trades that don't show up or communicate
Timelines that slip with no explanation
Poor quality with no accountability
You paying for everyone else's failures
WHO WE SUPPORT
RESIDENTIAL

Homeowners who need fast, reliable help when things go wrong — without the hassle of finding a tradesman

LANDLORDS & HMOs

Consistent, compliant maintenance across multiple properties with no need to manage each issue individually

LETTING AGENTS

Structured support that removes the back-and-forth — your team stays focused, we manage the coordination and compliance trail

COMMERCIAL SITES

Offices, schools, care homes and multi-unit buildings — from a leaking tap in a flat to full-scale works across an entire site

Specialist Partnership
WE KNOW EXACTLY WHAT WORK CAN AND CANNOT BE CARRIED OUT

TrueFix 24 works closely with a specialist organisation that provides expert guidance on planning permission — covering what works require consent, what can be carried out under permitted development rights, and where the legal boundaries lie.

This means before any significant works are planned or quoted, we can advise whether planning consent is required — protecting you from enforcement notices, unlawful works and costly mistakes that could affect your property's value or compliance status.

Transparent Pricing
CHOOSE YOUR PLAN
Switch to Pay in Full to lock in your plan for the year at a fixed price.
ESSENTIAL
STARTER
One clear route. Less admin drag.
£29.99/ property / month
Maintenance reporting line
Contractor coordination
Issue logging & tracking
Compliance reminders — EICR, EPC & Gas Safety (CP12)
Member-rate compliance quotations
Standard scheduling support
Labour, materials & approved works charged separately
PREMIUM
MOST POPULAR
Urgent issues off your desk in hours.
£49.99/ property / month
Everything in Essential
Priority contractor coordination
Target 1–2 hr attendance for urgent issues
Annual property inspection included
Annual gas / boiler service included
Greater priority escalation
Labour, materials & approved works charged separately
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PROFESSIONAL FACILITIES PLAN
£249.00 per site / per month
CERTIFICATION REQUIRED

As part of your Professional Facilities Plan, we require the following certifications to be sent to us within 5 days of sign-up:

EICR Certificate
Electrical Installation Condition Report
CP12 Certificate
Gas Safety Certificate (CP12)
Send to: truefix24@gmail.com within 5 days of your booking confirmation

A confirmation email will be sent to you automatically.